1. Introduction
Welcome to Little Explorers Nursery's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, process, and securely store your data when you visit our website or use our "Book a Tour" and contact forms.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. The Data We Collect
When you interact with our website to request information or book a tour, we may collect the following information:
- Identity Data: Your first and last name.
- Contact Data: Your email address and telephone number.
- Child Data: Your child's name, expected start date, and date of birth/due date (required to ensure we can meet age-specific ratios).
- Technical Data: Anonymous analytical data such as browser type, time zone, and IP address (strictly used to ensure website functionality and security).
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use your data to:
- Process your request to book a tour of the nursery.
- Contact you regarding availability, waiting lists, or registration processes.
- Reply to any queries you send via email or phone.
Our lawful basis for processing this data is your explicit consent (provided when checking the consent box on our web forms) and our legitimate interest in responding to customer inquiries.
4. Data Retention & Storage
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for. If you enquire about a place but do not subsequently register your child, your digital inquiry details will be securely deleted after 12 months.
If your child joins the nursery, your data will be transferred to our secure nursery management system and retained in accordance with Ofsted statutory requirements.
5. Sharing Your Data
We treat your data with the utmost strictness. We do not sell, trade, or rent your personal information to third parties.
Data may be processed by trusted third-party service providers (such as secure web hosting and encrypted email servers) strictly for the purpose of operating this website and facilitating communication with you.
6. Your Legal Rights
Under UK GDPR, you have several rights regarding your personal data, including the right to:
- Request access to your personal data.
- Request correction of incomplete or inaccurate data.
- Request erasure (the "right to be forgotten") of your data where there is no good reason for us continuing to process it.
- Withdraw consent at any time.
If you wish to exercise any of these rights, please contact us using the details below.
7. Cookies
Our website uses essential cookies to ensure the website functions correctly and securely. We do not use invasive third-party tracking cookies for advertising purposes.
8. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
- Email: hello@littleexplorersnursery.example.com
- Phone: 020 7946 0123
- Address: 13 Anytown Green, Anycity AT1 5LB
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.